Hotel Mrak guarantees to provide the lowest room rate available on our website.
Guests must have a confirmed reservation that is booked online at https://hotelmrak.si/en and quote such a confirmation number when making a claim. The claim must be made within 24 hours of the confirmed reservation booked online on our site.
Both the original Hotel Mrak online booking room rate and the Competing Rate must be checked in each category separately without inclusions like transportation, parking place other services, etc.
The Competing Rate must be available for booking with the exact matching booking requirements and cancellation policy as the original Hotel Mrak online booking, i.e., same hotel, same number of guests, same room type, and same arrival, and departure dates.
Hotel Mrak will convert any competing rate offered in a different currency than the rate made available through the Hotel Mrak website and may deny claims where it determines that the difference between the rates is due to exchange rates fluctuations.
This Guarantee does not apply to:
– Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
– Websites that “package” travel, entertainment, hotel, and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
– Qualified discount rates including, but not limited to, Government, Travel Industry Discounts, Long Stay, etc.
– Unpublished, negotiated rates with corporations, travel agencies, groups, associations, or other rates that are specifically agreed upon by Hotel Mrak, or rates not available to the general public, including without limitation rates requiring memberships in a club, affinity program, or other organization where the rates are specifically made available to a specific group or individual.
– Hotel Mrak Best Rate Guarantee cannot be combined with other offers or promotions (including without limitation coupon promotions) and is void where prohibited by law.
This Guarantee applies to each rate plan for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, extra food and beverage charges, hotel fees, and any other fees or charges that may be incurred during the guest’s stay.
Hotel Mrak has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, Hotel Mrak’s decision is final.