Guest Directory Hotel Mrak

We are delighted to welcome you to the Hotel Mrak. This hotel directory gives you a thorough insight into all our facilities and services available. If you have an additional question or request please contact one of our team members. We wish you a pleasant stay with us and hope you enjoy your time in Ljubljana.

Adapter
If you need an adapter (European) or a charger, please contact our reception desk.

Air conditioning & Heating
All our rooms are equipped with Air conditioning. You can set the temperature as per your convenience. Please use the white remote control to set the air conditioning. If you need any assistance or you have questions about the system, please contact our reception team for help.

ATM
The closest ATM is located a few hundred meters down Rimska street. Please ask our reception to show you the location on the city map.

Airport (Ljubljana, Letališče Jožeta Pučnika)
Ljubljana airport (Letališče Jožeta Pučnika) is about 28km away from the hotel and it takes 25 – 35 minutes by car. If you would like us to arrange for an airport transfer, the reception team is more than happy to help you in this matter. In-advance arranged transfers are more convenient than taking those standing at the airport. Our reception team will also help you organize transfers from/to other airports in the area (Venice, Triest, Zagreb, etc.).

Baby bed
We have some baby cots available. Please contact our reception, if you need one.

Beds
A good night’s sleep is very important. For this reason, our comfortable beds are Slovenian product and are made of high quality latex and spring recess that gently surrounds bodyweight, including with comfort and breathability.

Bike rental
You can rent a bike at our reception or in advance, before your arrival via email ([email protected]). You can also rent BICIKELJ (Ljubljana city bikes) just around the corner. Our reception team will help you to find the best possible solution that suits your needs & budget. Including tips for routes in and around Ljubljana.

Breakfast
Served in our Breakfast room from 6:45h – 10.30h.

Breakfast is very important to our team. It consists of freshly-prepared cold and warm dishes and dishes prepared upon request. Extra charge for outside guests. Should you have any diet or health-connected issues, we will provide you breakfast items that suit your needs; upon request.

Car parking
There are several possibilities regarding car parking in the Hotel Mrak area. You may:

  • Book in advance and park your car in front of the Hotel Mrak; extra charge will be applied because the hotel is also paying/renting parking places to the community of Ljubljana
  • Park your car in the Rimska street where you have parking places for which you can pay at a parking meter for a maximum of 2 hours. You have to pay your hourly fee from Monday – Friday 7.00 a.m.–19.00 p.m. and Saturdays from 7h–15h. If you do not pay the parking fee, there is a big chance that you get a ticket as a penalty
  • Park your car in the parking lot (Križanke) or
  • Park your car in the parking garage Kongresni trg.

For further information and for booking a park place in front of the hotel, please contact us via email ([email protected]) or contact directly our reception team who will help you to find the best possible solution.

Car rental
You can rent a car at our reception or via email ([email protected]) before your arrival. Our reception team will help you to find the best possible solution that suits your needs & budget.

Check in & Check out
Check in
is from 14.00 p.m. Should you need your room earlier, please check availability in advance. Additional charges may apply for early check-in and accommodation.

Check out time is until 11.00 a.m. The reception team will assist you to store your luggage if you would like to spend more time in town before going to the airport. If you require a later check out or wish to extend your stay, please contact reception. Additional charges may apply for extended stay or late check out from the hotel.  In any case, our reception team will store your luggage and help you with some useful tips about Ljubljana.

Concierge service
Our reception team assists with all your requests and wishes, such as table bookings, restaurant recommendations, flower and sweets arrangements, theatre and museum tickets as well as mailing your correspondence.

Copy/Scan
If you need to copy/scan documents please contact our reception team.

Credit cards
We accept the following credit cards: American Express, MasterCard/Euro card, VISA. If you have questions in regards to payment methods, please contact our reception!

City tour (Ljubljana), walking tour or tour with bikes
Ljubljana (the European Green capital of 2016) has many reasons that its streets are worth visiting and interesting stories of Plečnik architecture. Our reception team will assist you in organizing a sightseeing walking tour for individuals or groups in several languages as well as bike tours in Ljubljana surroundings.

Daily trips
Hotel Mrak is an excellent starting point for many daily trips around beautiful Slovenija. Before the arrival or during your stay send us an email ([email protected]) or ask our reception team who will be more than happy to assist you.

Damage to hotel property
Damaged hotel property or extra cleaning of the hotel room or other hotel premises will be charged as damage service fee/ compensation. You pay the invoice at the front desk.

Do not disturb sign
In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. If you do not want to receive any telephone calls, please inform the reception. Internal room-to-room calls cannot be prevented.

Dry cleaning service
Available Monday–Friday from 8.00 a.m. – 6.00 p.m. For more information, please call our front desk team.

Electricity
All our electric appliances are 220V.

Emergency exits
Evacuation instructions and floor plans are located at your room door.

Events in Ljubljana
Events take place in Ljubljana all year round. Our reception team will assist you in finding the right event at the right time.

Fire safety in the Hotel Mrak
Upon arrival, check your room location and read the fire safety instructions in the room. Please also check the fire extinguisher location.

There is a dust extinguisher in the hall on each floor, where you can extinguish all types of small fires. Please use fire extinguishers according to the instructions; abuse is charged. There is also a floor plan with all the exits marked in your room.

Upon arrival at your hotel room, look at the fire safety instructions. Please check the location of your room in the building, all the possible ways out and location of the fire extinguisher. In case of fire, do not use the elevator.

Hair dryer
All rooms are equipped with a hair dryer in the bathrooms.
Half board/ Lunch or Dinner supplement

Although our prices are mostly based on Bed & Breakfast services, we can upon request prepare a half board, full board or other Food & Beverage services (lunch, dinner, catering during coffee breaks, take away packages, etc.). We set the menu upon your request. For individuals or groups.

Housekeeping
Our Housekeeping team is at your service at all times. Should you require anti-allergy pillows and blankets, an extra towel, an extra pillow, an extra blanket or an ironing board & iron please let us know. Please be careful when using an iron in the room in order not to cause a fire. For an extra cleaning service of your room, please contact the reception.

Sewing kits, slippers, bathrobes or bathroom chairs are also available upon request; extra charges may apply. Please contact the reception team for them.

Internet/WIFI
Internet connection is available in the hotel with no extra charge. If you experience any problems with your connection, please contact reception.

Should you need a computer or printer access (service) please contact our reception.

Iron and ironing board
Please contact the reception if you wish to have the iron and ironing board delivered to your room.

Ironing service
We can provide you with an ironing service, so please tick in the appropriate box on the laundry list, found in your wardrobe. The costs for the ironing service is on the list. Talk to our reception in order to define the right schedule for the ironing service that suits your needs.

Laundry service
Laundry service is available (Mon–Sun). Please leave your laundry on the bed in the laundry bag for Housekeeping to collect and you will receive your freshly-cleaned laundry by 6 pm the following day. If you require your laundry back before 9.00 am the following day, please bring it to the reception desk before 9.00 am. Laundry bags, as well as the price lists, are in the wardrobe in your room

Linen change
Because we care about the environment, we change linen every third day if you are staying longer. Should you need a daily change, please contact reception. We change all towels, which you can leave on the floor in the bathroom.

Lost & Found
Before you leave, make sure you don’t forget anything. All found items are kept for 3 months. Please contact our reception or send a mail to [email protected] if you are missing something.

Lobby bar
Our lobby bar is open 24h/7. In our lobby bar, we do offer you a selection of drinks. You can find the price list of our Lobby bar in the appendix to this guest directory, which you will find in your room.

Medical service/Pharmacy
The closest Pharmacy is located across the Slovenska street in Gregorčičeva street. For more information, please contact our reception. Should you need a doctor, please contact our reception team.

Meeting room
There is a meeting room at your disposal. For reservation, set up and pricing, please contact our management. If you are thinking about a special event during the summer season, our inside Garden is also available upon prior agreement.

Money
We accept payments in euros (€).

Newspapers
You can find daily newspapers in our lobby; ask the reception team for details.

Personal hygiene
We have extra personal hygiene items upon request (shaving kits, dental kits, vanity sets, slippers, a bathrobe, etc.); extra charges may apply. Please contact our Reception team and they will be more than happy to assist you.

Pet policy
In our hotel, pets are welcome. Additional charges apply for their stay.

Public transport in Ljubljana
To use city public transport in Ljubljana it is necessary to buy an URBANA card, which you can buy in the nearest tobacco shop, just across the Slovenska street or in all post offices. For other public transport and its schedules, please contact our reception team for advice.

Radio and television
Music channels are available in all rooms through the TV. You can find the TV channel list in the appendix to this guest directory, which you will find in your room.

Reception – Front desk
Our reception is open 24/7h. You can reach our reception before your arrival at [email protected] or call 00386 1 421 96 50 or call 650 from your room when staying at the hotel.

Restaurants (Culinary tips), Slovenija: European gastronomy destination of 2021
Our hotel restaurant is open upon request and advanced booking. For groups or individuals. Seasonal and local menus are available upon advance agreement. We are happy to assist you in organizing lunch, dinner, a coffee break or special event with the Food & Beverage services.

There are also many excellent restaurants in Slovenija and in the capital Ljubljana. Slovenija is known as a culinary/gastronomy destination. Depending on the budget and type of food you are looking for, our reception team will give you the best recommendations.

Room service/In-room dining

All rooms are equipped with a minibar and a kettle.
Our room service for food items is available from 8.00 a.m. – 10.00 a.m., for drinks 24/7h.
A separate menu for room service is added to this guest directory.

Safe deposit box
All our rooms are equipped with an in-room safe (laptop size). You can find it in your main wardrobe. Please follow the instructions on the front side of the safe or open the safe with the key you get upon check in. The hotel does not take responsibility for money and any other valuable items not placed in the in-room safe. Please ensure that your door is always locked securely upon leaving your room. Money and valuables can be delivered to the central safe at the reception.

Shoe-polishing/cleaning
Shoe-polishing machine is on the ground-floor corridor. You may also ask for an extra shoe polishing kit at the front desk.

Shopping in Ljubljana
You may find several shops in the Ljubljana center or in BTC, which is our shopping center just a 10-minute drive from the hotel. For advice, please contact our reception team.

Smoking Policy (Non Smoking hotel)
Smoking is not permitted within the hotel ground-floor facilities as well as in bedrooms. Smoking is not permitted in Slovenija in all public places, therefore, our hotel is a non-smoking property. Any smoking in the room will be charged as damage.

Sporting Activities
If you wish to do outdoor or indoor activities, there are plenty of possibilities. We can help you in renting a bicycle or other equipment and give tips on what sports to do in the area. Just a breath away from Hotel Mrak, there are several walking and running paths. A few tips regarding the sports in the area are also on our website www.hotelmrak.si

Survey questionnaire
We are looking forward to receiving feedback from you. You can fill out the questionnaire in the room or online.

Please leave your filled-in questionnaire at the reception. There is also a book of comments and praises. We also look forward to seeing your opinions and evaluations of satisfaction and suggestions online.

Taxi
Hotel Mrak has its taxi service and drivers. Please contact our reception in order to book your service.

Telephone numbers
Reception ……….650
Urgent medical help and fire-fighters ……….112
Police ……..113

For other information regarding telephone numbers, please contact our reception team.

Umbrellas
It is hard to predict the weather, however, umbrellas are available at reception should you require one.

Wake-up calls
Not to miss your early start of the day, let us wake you up in the morning. Please contact our reception team to place your wake-up call.

Water
Water is one of the most valuable goods and there is tap drinking in our hotel. We ask you to treat water sparingly and close the tap after usage.

The bottle of water in the room is available free of charge.