General terms and conditions

Minimal number of nights: 1 night

Check-in: 2 p.m. (early check-in on request and availability)

Check out: Until 11 a.m. (early check on request and availability; for additional payment)

Prices: 9.5% VAT included

Booking of 3 rooms or more – by special agreement (for more information please contact us at [email protected] or [email protected])

Tourist tax: Not included in the price of the basic service, currently the tax amounts to EUR 3.13 per day per adult (children up to 7 years are exempt from the payment of tourist tax, children from 7 to 18 have a 50% discount for tourist tax)

Breakfast: Breakfast is also served to non-resident guests; for additional payment

WiFi: Free WiFi

Parking: Depending on the availability of the parking spaces, an additional payment of EUR 16/day; a prior reservation is recommended

Children: Free accommodation for a child up to 4 years, if no additional bed is needed

Additional bed: For additional payment

Animals: Upon prior agreement; for additional payment

Cancellation/change in reservation and complaints: Only in writing. Unless agreed otherwise, cancellation costs are charged as follows:

  • Up to 1 day prior to the anticipated arrival: no charge;
  • Cancellation of reservation less than 1 day before arrival: 100% of the price for the first night stay for all rooms booked.

In the event of cancellation on the day of the anticipated arrival or without cancellation of the reservation, the entire cost of the first-night stay is charged.
Change of date of reservation depends on the hotel occupancy and taking into consideration the seasonal fluctuation of prices.

Deadline and method of payment: At the reception desk upon check-out. Payment may be made also via proforma invoice or on the website. Payment method: cash, cards (Visa, MasterCard, Maestro). Subsequent complaints shall not be considered.

Payment data:
Hotel Mrak d.o.o., Rimska cesta 4, Ljubljana; Tax number: SI 96109505;
Transaction account open at Sparkasse d.d.
IBAN: SI56 3400 0101 7721 454