Guest directory

We are delighted to welcome you to the Hotel Mrak, Family owned hotel in Ljubljana. This hotel directory gives you a thorough insight about all our facilities and services available. If you have an additional question or request please contact one of our team members. We wish you a pleasant stay with us and enjoy your time in Ljubljana.


Air condition & Heating

All our rooms are equipped with Air conditioning & Heating system with an individual temperature setting for your comfort. Pleaase use white remote control to set the air conditioning. If you need any assistance or you have questions about the system please contact our Reception for help.


Airport (Ljubljana, Letališče Jožeta Pučnika)

Ljubljana airport (Letališče Jožeta Pučnika) is about 28km away from the hotel and it takes 25 – 35 minutes by car. If you would like us to arrange for an airport transfer the reception team is more than happy to help you in this matter. In advance arranged transfers are more convinent than those standing at the airport.


Baby bed

We have some baby cots avaiable, Please contact our reception, if you need one.



A good night sleep is very important. For this reason our comfortable beds are Slovenian product and are made of high quality latex and spring recess that gently sorrounds body weight indulding with comfort and breathability;



It is served in our Breakfast room from 6:45h – 10.30h; Breakfast it is very important to our team; It consists of  freshhly prepared cold and warm dishes and dishes prepared upon request.


Car parking

There are several possibilities regaridng car parking in the Hotel Mrak area; You may:

  • Book in advance and park your car in front of the Hotel Mrak; extra charge is €16/day. (Also hotel is paying parking places to the community of Ljubljana)
  • Park your car in the Rimska street where you have parking places for which you pay in parkomat; 0,70€/per hour but you can pay for maximum 2 hours; You have to pay your hourly fee from Monday- Friday 7.00 a.m.-19.00 p.m. and Saturdays from 8h- 13h;
  • Park your car on the parking (križanke) where you pay hourly fee €1,20 during the day (until 19.00 p.m.) and during the night €1,80 (for the whole night). In total €16,50 for 24hours.
  • Park your car on the parking place (Šumi) where you have hourly fee and the total cost for 24hours is app €13
  • Garage Kongresni trg  where you pay hourly fee €1,20/h for less than 3 hours or 2,4€/h for more than 3 hours and 1,8€/h during night (from 00.00 to 07.00)


Car rental

Please contact reception for further information.


Check in & Check out

Check in to our rooms is from 14.00 p.m. on. Shall you need your room earlier you shall book it in advance and upon avaiability; charges may apply.

Check out time is 11.00 o’clock,. The Reception will assist you to store your luggage if you would like to spend more time in town before going to the airport. If you require a later check out or wish to extend your stay please contact Reception! (charges may apply)


Concierge service

Our Reception team assists with all your requests and wishes. Table bookings, restaurant recommendations, flower arrangements, Theatre and Museum tickets as well as mailing your correspondence.


Credit cards

We accept the following credit cards: American Express, MasterCard/Euro card, VISA. If you have questions in regards to payment methods please contact Reception!


City tour (Ljubljana)

Ljubljana (the European Green capital 2016) has many reasons which are worth visiting Ljubljana’s streets and interesting stories of Plečnik architecture. Our reception team will assist you in booking a  sightseein tour for individuals or groups in several languages.


Do not disturb sigh

In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. if you do not want to receive any telephone calls, please inform the reception. Internal room-to-room calls cannot be prevented!


Daily trips

Hotel Mrak is an excellent starting point for many daily trips around beautiful Slovenija. Before the arrival send us email request or contact our front desk which is more than happy to assist you.



All our electrtric curret are 220V.


Half board/Dinner supplement

Although our prices are based on BB serives we can upon request prepare a half board. We set the menu upon your requests. For individuals or groups.


Hair dryer

All rooms are equiped with hair dryer in the bathrooms.



Our Housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or an ironing board please let us know. For extra cleaning service of your room please also contact the reception.



WIFI internet connection is avaiable in the hotel with no extra charge. If you experience any problems with your connection please contact Reception!

Our network is: mrak and password: mrak2012


Iron and ironing board

Please contact the reception if you wish to have delivered the iron and ironing board.


Ironing service

We can provide you ironing service, please tick in the appropriate box on the laundry list, found in your wardrobe. The cost of this service is 50% of the listed prices.


Laundry service

Laundry and Dry-cleaning Service is available every weekdayday and Wekend days (Mon-Sun). Please leave your laundry on the bed in the laundry bag for the Housekeeping to collect and you will receive your freshly cleaned laundry until 6 pm the following day. If you require your laundry back the same day, please return the Laundry & Dry Cleaning List to Reception before 9.00 am. Laundry bags as well as the price lists are in your main wardrobe.


Linen change

We are a green hotel therefore we change linen every 3rd day if you are stying longer; Shall you need daily change please contact reception. We change all towels which you put on the floor in the room bathroom.


Lost & Found

All found items are stored in our Housekeeping department for 3 months. Please contact our Reception team if you are missing something.


Lobby bar

In our lobby bar we do offer you a secelction of drinks. In your room you may found price list of our Lobby bar.


Medical serice/Pharmachy

The closes Pharmacy is located across the Slovenska street in Gregorčičeva street. For more information please contact our reception.


Meeting room

There is a meeting room at your disposal. For reservation & set up please contact our management.


Money: We accept payments in euros (€)


Personal hygene

We have shaving kits, dental kits and lady sets available upon request and surcharge. Simply call Reception and it will be brought to your room. If you need anything else please also contact our Reception team and they will be more than happy to assist.


Pet policy

In our Hotel pets are welcome; We carge you €15/pet/day.


Public transport in Ljubljana

To use city public transport it is necessary to buy URBANA card Which you can buy in the nearest tabacco shop. For other public transport please contact our reception for advices.



Music channels are avaiable in all rooms through the TV.



Our reception is open 24/7h.



There are many excellent restaurants in Slovenija and in the capital Ljubljana. Slovenija is known as culinary destination. Depend on your budget and type of food you are looking for, but we reccomend these restaurants:

Remember in Slovenija all  reccomended destinations are reched within 2 hours drive:

  • Pri Lojzetu restaurant – Zemono, Vipava valley, app 40 minutes drive from Ljubljana, compulsory reservation
  • JB Restaurant in Ljubljana – Chef Janez Bratovž, app 5 min walking distance, compulsory reservation
  • Hiša Franko, Chef Ana Roš – Kobarid, app 2 hours drive from Ljubljana, World’s best female chef in 2016, compulsory reservation
  • Strelec Restaurant – Ljubljana, app 20 min walking distance, compulsory reservation
  • Pri Danilu restaurant – Škofja Loka, app 20 minutes drive from Ljubljana, compulsory reservation



All our rooms are equipped with an in- room safe in laptop size. You find it in your main wardrobe. Please follow the instructions on the front side of the safe. The hotel does not take responsibility for any items not placed in the in-room safe.


Shopping in Ljubljana

Depend on your needs but you may find several differnet shops in Ljubljana centre or in BTC which is our shopping centre just 10 minutes drive from the centre. For advice, please contact our reception team.



If you wish to do out-door activities, we can lend you some accessories for it, e.g. football, badminton set, bicycle etc. Just a breath away from Hotel Mrak there are several walking and runnning paths.

For further details please contact Reception or our web page.



Hotel Mrak has it’s taxi service and drivers. Please contact our reception in order to book your service.


Television/TV channels

You can find news, music and movie channels.


Telephone numbers

Reception: 650

Room to room – contact the reception to be instructed


Wake up calls

Not to miss your early start in the day, let us wake you up in the morning. Please contact Reception to place your wake-up call.